Complaints & Escalation

How do I file a complaint?

You can reach out to our customer service team by email or through the website contact form — see Contact & Support Information for details — and your complaint will be reviewed and replied to.

If my complaint isn't resolved right away, what happens?

If a situation can't be resolved immediately, it's escalated for a more detailed review by the responsible team, and you'll be contacted again once there's an update.

When should I be talking to a real person instead of an automated assistant?

You'll always be connected to a human agent for: anything involving money, verification, or account restrictions you dispute; any suspected fraud, account takeover, or security concern; any concern about problem gambling, self-exclusion, or a message suggesting risk of harm; a report about another player's misconduct; a payment dispute or chargeback; and any complaint that isn't resolved by a first, straightforward answer.

I'm not satisfied with how my complaint was handled — is there a regulator or ombudsman I can contact?

The operator you play with is typically licensed by a specific gambling regulator (for example, the UK Gambling Commission, Malta's MGA, Curaçao's CGCB, Spain's DGOJ, or Portugal's SRIJ, depending on the operator and your region). You can check that operator's own site for their licence details and any regulator-provided complaints process. Please contact our support team and we'll help point you in the right direction.

How can I check that the platform/operator I'm playing on is properly licensed?

Licensed operators are required to display their licence information, and you can typically verify a licence by checking the relevant regulator's public register — for example the UK Gambling Commission, Malta Gaming Authority, Gibraltar Regulatory Authority, or Curaçao eGaming, depending on which regulator the operator names. Note this is the partner operator's own licence — LiveSponsors is an affiliate/rewards platform, not a licensed gambling operator itself.

Updated on: 26/08/2026