> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.livesponsors.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact & Support Information

### How can I contact LiveSponsors support?

You can reach us by email, through the website contact/support form, or via live chat.

### What languages is support available in?

Support is available in at least English, Portuguese, and Spanish, including Brazilian Portuguese.

### How quickly will support respond to me?

Response times depend on the type of issue. As a general guide: critical issues (technical problems, Responsible Gambling cases, urgent VIP matters) are typically responded to within 15 minutes to 1 hour; high-priority issues (account or account-sync issues, Staking queries) within 30 minutes to 1 hour; medium-priority issues (LS Points, purchases, promotions) within 1–4 hours; and lower-priority issues (affiliate requests, Refer-a-Friend queries, general topics) within a day. VIP customers are prioritised with faster targets across all categories. These are typical internal targets for email support, not a guarantee — live chat is handled in real time. If you've been waiting significantly longer than expected, please let us know.

### What are your support hours?

Please contact our support team for our current hours of operation.

### Is there a phone number I can call?

Support is provided through email, the website contact form, and live chat.