Contact & Support Information

How can I contact LiveSponsors support?

You can reach us by email, through the website contact/support form, or via live chat.

What languages is support available in?

Support is available in at least English, Portuguese, and Spanish, including Brazilian Portuguese.

How quickly will support respond to me?

Response times depend on the type of issue. As a general guide: critical issues (technical problems, Responsible Gambling cases, urgent VIP matters) are typically responded to within 15 minutes to 1 hour; high-priority issues (account or account-sync issues, Staking queries) within 30 minutes to 1 hour; medium-priority issues (LS Points, purchases, promotions) within 1–4 hours; and lower-priority issues (affiliate requests, Refer-a-Friend queries, general topics) within a day. VIP customers are prioritised with faster targets across all categories. These are typical internal targets for email support, not a guarantee — live chat is handled in real time. If you've been waiting significantly longer than expected, please let us know.

What are your support hours?

Please contact our support team for our current hours of operation.

Is there a phone number I can call?

Support is provided through email, the website contact form, and live chat.

Updated on: 26/08/2026